CXC hosted the inaugural Emerging Workforce Summit in April 2019, where we brought together a high-ranking mix of industry leaders across the full spectrum of talent engagement, management, tech and compliance.
 
One of our international keynote speakers, the CEO of Beeline, Doug Leeby, provided rare insights into the strategy and mindset of organisations winning at the convergence of technology, talent sourcing and engagement. Doug demonstrated the importance of data decision making in today’s ‘talent-first’ employment landscape. He also highlighted how organisations who embrace technology are the ones already achieving workforce optimisation: a dynamic that’s not so much the future of work, but the current workforce environment.
 
We were thrilled to have Doug share his expertise and insights on the emerging workforce; insights we’re just as pleased to share with you here.
         
– Paul Chiswick, CXC
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Total workforce optimisation was a key theme of Doug Leeby’s presentation at the #EWS. No matter what categories of workers you have in your business, each and every one of them needs to be treated with equal importance and consideration.


This the era of ‘Talent First’.
 

Every category of worker, considered as a whole, integral part of the talent ecosystem, provides the optimal approach for future success. And as a result, every category of worker – your entire workforce – will be optimised.




 

Critically, organisations need to start taking a ‘talent first’ approach – this is at the core of workforce optimisation.

Thinking about people as people, not merely as a category of worker your business procures.

This approach then enables organisations to unlock the right technology for the business to deploy to optimise of all talent.
 


And key is a shift from...

This ‘talent first’ approach, supported by developing technologies, still requires human intervention. Look at artificial intelligence: AI tools are just that – artificial. The importance of talent involvement can’t be emphasised enough.

AI will assist, accelerate and augment human capital decisions and workflows: for example, the development of job descriptions, analysis of candidate CVs, recommendations of suitable talent, the ideal candidate profile design. And much more.

And in the ‘talent first’ mindset, the utilisation of data will allow for a more robust, efficient and customised contingent labour program: the data will inform what category of talent is required for specific business outcomes, when and from where.

Data is truly king in this evolving technological and ‘future of work’ environment.

And indeed, accelerating digital transformation lends itself to workforce optimisation: ‘in app’ solutions where the organisation has access to talent data anywhere, anytime; personalised experiences for talent boosting the attachment of talent to the organisation; and the strategic usage of talent data all pave the way for an optimised future of work no matter what category of talent you’re engaging.




Advancing technology also provides for broader sources of talent: for example, privately developed talent pools, online talent marketplaces, public talent ecosystems. Understanding that you can deliver on your organisational talent requirements through so many more talent sources than the traditional job board or recruiter options will alleviate the pain of talent shortage, and will likely deliver better, more suitable workforce options for your organisation. 

Considering the multitude of apps, AI and other technologies we’re accustomed to using in our day-to-day lives as consumers (whether we realise it or not), the shift is well and truly underway for these technologies and apps in the world of work and talent.

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Chris Milligan, Adepto
What is Total Talent Management?